FAQ

Frequently Asked Questions

Program Questions

To register, please select “Enroll Now” in the top right corner, share your email and a link to register will be sent.
Please fill out the Contact Us form at flexacademies.com or email us at info@flexacademies.com.  A member of our team will follow-up as soon as possible.
Absolutely, registration is open all year! Once all the necessary forms are completed, your child will be allowed to join our before and/or after care program.
Our programs follow the school year calendar and care begins near the first day of school and ends on the last day of school. When schools are closed for holiday (or weather), Flex also does not operate.
Yes! If you would like your child to attend enrichment activities and before and/or after school care, we’d love to have them with us!  We even offer a slight discount if you register for enrichment and are already attending aftercare.

Flex does allow drop-ins for before and/or after care as long as the child is already registered in our registration system by 11:59pm the day before you wish to drop-in. We require this time to time to ensure our rosters are up-to-date, which helps ensure your child’s safety.  No child will be admitted to before and/or after care unless all registration requirements are met.

Flex makes every reasonable accommodations for students with special needs to participate. Please be prepared to supply us with an active 504 plan/ IEP outlining specifically what would be required so we can work with you and the PTA/School to ensure that your child’s needs are appropriately accommodated for.

Flex will give children time to eat their NUT FREE snack, but they will not provide them for the children.  All NUT FREE snacks must be brought from home.  There will be no sharing of snacks between children.

Yes, your child does need to attend the school at which before or after school care is offered in order to participate.

On half days and early release days, there will not be regular after care. However, in some cases we do offer programming on these days.  Check with your local Program Coordinator to find out more information.

Unfortunately, on days where school is closed or closes early (on non-scheduled early release days), there will not be before or after care.

Yes, with the school’s permission, Flex and our program instructors will offer full day programming on professional development days, as well as half days. Be sure to check in for details!

Before and after care is run by Flex instructors, is a lot of fun structured play, and includes learning, movement and socialization in a group setting. The enrichment option provides children with one hour of focused learning on a specific subject, such as drawing, yoga, basketball, or chess. There is a separate fee for the enrichment activity, and those activities are taught by our provider partners, and run for one hour after school on specific days.

Staffing Questions

Flex employs a mix of teachers, college students, former & current athletes, and experienced child care providers. Every employee is thoroughly background checked,, Epi-Pen Trained, Concussion Awareness Certified, Abuse/Molestation Awareness Trained and a member of our team is always First Aid/CPR certified.  In addition, we follow any local school or district requirements.
Flex maintains a 15:1 student to Staff ratio for before and after school care. We also have a before/after care program coordinator on site at all times.
The before and after care program will be staffed by all Flex employees who have been fully vetted according to both our Flex stringent requirements and your school’s/ district’s/ county’s requirements.  A Coordinator will be on-site overseeing the before and after care staff which will maintain the highest quality of care and reliability.  The Coordinator will ensure that the staff is in place, with required badges/id displayed, equipped with the day’s roster and ready for the students who will be placed in their care.

Financial Questions

If you are unable to pay online for any reason, please email info@flexacademies or call 240.654.0877. We do not take payment onsite, so an alternative arrangement will need to be made before attending.
Flex wants to ensure that before and after school care at each school is open to all students, and cost should not be a deterrent. Scholarships are available both through Flex and the PTA to qualifying students. All requests are always kept confidential.
Flex understands things happen. If you would like to cancel your before and/or after care altogether or adjust your pricing plan, a 15-day notice is required. Cancellations are effective on the student’s last day of attendance before and/or after care.
Yes!  We require 15-days notice and it will be effective for the next billing month, since we do not prorate.
The fee includes all equipment and materials. There are no additional fees for any of our classes.
There is a fee of $5 per minute per child if you are late for pickup from after school care. This fee will automatically be billed to the credit card we have on file for you.
Absolutely! There is a sibling discount applied to the lower priced class at check out.
MTF Childcare LLC dba Flex (EIN: 86-3503134). You can log-in to your ELEYO account to obtain a statement.
Billing is divided over 10 equal installments during the school year. While some months have more school days than others, based on family feedback we keep the amount consistent.

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